Hangry Consumer Quandry

Polling
For quite a while I have noticed myself becoming more aware of the rising prices around us. While it is only expected that this should happen, I notice I am also becoming aware of all of the other aspects that go with this.
As a consumer, we should always be aware of such things as price, but also quality, service and expectation versus reality of what is on offer. So this is my question to you all…
As a consumer, do you get what you pay for…or what you are given?

Exhibit A follows, from the events of tonight…
Below is a picture of the new pizza range at Dominos. Advertised as ‘Chefs best’ range, with better quality etc etc. you would expect a better product that the average range they have on offer right?
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We were keen to try these and see how much better they were, but when we looked in the box we were bitterly disappointed. The pizza itself, is actually smaller than a regular size pizza (which the website doesn’t tell you), it was half topped (at best) and some slices had no toppings at all on them.
Again I ask…Would you walk away or complain?
Well, after the dreary day I had, I went and said something. Not rudely, but simply pointed out that the pizza in the box looked nothing like the picture on the wall. (If that’s what they advertise, that’s what you should get right?)
The girl looked a little dumbfounded, but offered to remake them. This is what we ended up with…
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It’s supposed to be chicken and cranberry. Still not very impressive but 100% on the first one. We left.

It got me thinking of all the other sub-quality products and service we are on the recieving end of these days.
Pubs very rarely serve ‘pub meals’ any more, trying to compete with the ‘masterchef’ generation of kitchen. Sizzler, which is really just a glorified buffet, is almost becoming unaffordable for the average family, with price on par with your average full service restaurant and ‘fast food’ is becoming less ‘fast’ and less ‘food’ too.

Of course it doesn’t help the businesses of Australia that we visit, that we have visited the U.S twice, and have that comparison to make. Most businesses you visit there have great service and friendly staff (even the ones that don’t operate on tips). Most places there have a huge range, good quality and unique products. All places there have great prices.
Below are examples of the ‘average size’ pizza from our U.S trip…
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Don’t get me wrong though…it’s not just the price here. It’s what you GET for the price. I am happy to pay for GOOD food and GOOD service, but it’s getting harder to find, and I am the first to give kudos to anyone that has either.

Looking at it from a different perspective, if you had a business, wouldn’t you give exactly what you offered to your customer? As a business owner, that’s exactly what I do.

As my husband pointed out, if you complain, you can become labelled as the very cliched ‘Aussie whinger’, but why should we just take what we are given with a smile. Why should we settle?
So tell me…What would you do?

Cheers
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Two little words that changed my life…

Roughly 6 1/2 years ago, on the 20th February to be exact, my life changed. It all started with two little words…
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And about a year and a half later, this happened…
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That day made me feel like the luckiest girl on the planet. Since then, we have survived travelling, family functions, moving house several times, losing and gaining fur members of the family, hospital time, and yes…even renovating our own home! together. Five years may be just the tip of the iceberg for us, so I am looking forward to every minute we have together from here. You make my life an adventure.
So to my amazing, talented, caring, thoughtful, sexy husband Chili…
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It’s Doctor Nick!!

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Most people have had the unfortunate experience of having to go to hospital (A big white building with Doctors…but that’s not important right now) at some stage in their lives, usually before adulthood. Whether a broken bone falling from a tree (you know those things kids used to climb before todays generation was wrapped in cotton wool?), an appendix that wanted OUT.. NOW!!!, a crash on something vehicular, or just general sickness. I had however, managed to escape any such incident. Apart from being a visitor on too many occasions, and the one drama drama incident of 1981 (playground collision half night stay-just for the jelly and ice-cream) I had never been rushed off to spend a night in sanitary confinement.

This past 12 months changed all that.

Gradual pain build-up, shortness of breath, severe chest pains and crippling stomach cramps later…Oh crap.
I have now been admitted to hospital several times and have one procedure, one laproscopic surgery and one open-cut surgery under my belt (and that is literally where one is).

They say a job is never done properly unless there are left over parts that you really didn’t need and I think I have well and truly proven that theory.

Now a lot of people would be all “What’s the big deal?”, but let me tell you the background here. I HATE HOSPITALS.
There’s nothing quite like the feeling of knowing your sedated bare body is in a room with a total stranger (who’s writing and first language you couldn’t hope to understand) and they are equipped with a large tray of sharp objects. What’s more, their aim is to cut you open and poke around until they find a bad bit to remove. Comforting, I know.

Another little gem. I HATE NEEDLES. To which the usual first response is “But you have piercings and tattoos?”
News Flash…it’s NOT the same! I wanted them, so much so, that I gritted my teeth, closed my eyes and dealt with it. It doesn’t feel the same. The end result is not the same. IT’S NOT IN ANY WAY THE SAME…KAPEESH??
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My recount of the whole drawn out experience is not pleasant by any means either.
The first procedure, I was petrified, but I went in (waited the obligatory 3 hours in the waiting room with hideous paintings and daytime television) and was out that night. The anasthesia took two groggy days to wear off.

The second procedure had a hiccup. I went in, waited (see above) and as I was being wheeled into the surgery room, the doctors decided they had done enough for one day and cancelled. As the nurses told me this, a wave of anger, disappointment and relief washed over me and all the hideous anticipation burst from my body in a flurry of tears. I quietly removed myself from my trolley and shuffled off to remove my sexy purple gown and reaquaint myself with non-humiliating clothes designed in this century.
I was back in a week later for real, but I was so freaked out, the nurses had to hold me down to the table to sedate me.
Also, you know all the pictures you see of happy smiling ‘nice’ Nurses. Yep, none of them, all nasty heinous witches.

The third procedure (after being rescheduled twice over a few months) seemed to go fine. No problems with surgery, nice nurses, three night stay, but eventually had a worse hiccup. Post-op internal infection. Imagine some of the hottest chili on the planet, and now picture that inside your stomach eating its way back out. Now to add to that, imagine it getting into a papercut 15cm long across your lower stomach. You are now beginning to grasp how this felt. No standing up, no moving without pain. (According to my brother, that problem could have been due to the fact that I am a “girly wuss-bag”)

However…it’s all done now. I am mending, however slowly, and on the road to recovery. They tell me in a few weeks time, I will feel better than I have in a long time (I assured them it couldn’t be too much worse) and have a lot more energy to burn.
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With everything we still have to do around this place, I know I’m going to need it, so bring it on.

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